Privacy Policy

nv9891 ("we", "us", "our", "the Platform") operates the online gaming website accessible at nv9891.cam. We are committed to protecting the privacy and personal data of every individual who uses our platform ("you", "Player", "Member", "User"). This Privacy Policy explains how nv9891 collects, processes, stores, and protects your personal information, and sets out the rights you have in relation to that information.

This Privacy Policy applies to all data collected through the nv9891 website, mobile browser experience, customer support interactions, and any other channel through which you interact with nv9891. It applies to all registered members and visitors to the Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations in Malaysia.

By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the nv9891 Platform.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that can be used to identify you directly or indirectly, including your name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" refers to nv9891, which determines the purposes and means of processing your personal data.
• "Data Processor" refers to any third party that processes personal data on behalf of nv9891, under our instruction and bound by contractual data protection obligations.
• "Sensitive Personal Data" refers to categories of data requiring heightened protection, including financial account information, identification documents, and health-related information where applicable.
• "Cookies" means small text files placed on your device by the Platform to facilitate functionality, remember preferences, and support analytics.
• "KYC" (Know Your Customer) refers to the identity and age verification process required before certain account activities — including withdrawals — can be completed.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.

nv9891 collects the following categories of personal data in the course of providing our services:

• Full legal name
• Date of birth (to verify minimum age of 21 years)
• Malaysian identity card number (MyKad) or passport number
• Residential address
• Email address and mobile phone number
• Username and hashed password

• Deposit and withdrawal amounts and history
• Payment method details (e-wallet account references for Touch 'n Go, Boost, GrabPay; bank account details for Maybank, CIMB, Public Bank, Hong Leong Bank; cryptocurrency wallet addresses for USDT TRC20)
• Transaction identifiers and timestamps
• Bonus and promotional credit history
• Account balance information

• Game history, bet records, and wagering activity
• Sports betting selections including Liga Super Malaysia, EPL, and other markets
• Session duration, login times, and device usage patterns
• Responsible gambling tool usage, including deposit limits and self-exclusion requests

• IP address and approximate geolocation
• Browser type, version, and operating system
• Device identifiers
• Referring website or source of your visit to nv9891.cam
• Cookie and session data (see Section 8)

• Records of your communications with nv9891 customer support via Live Chat, WhatsApp, or email
• Feedback and complaint submissions
• Responses to surveys or promotions where you have voluntarily participated

nv9891 collects personal data through the following means:

• Directly from you when you register an account, complete your profile, make a deposit or withdrawal, contact customer support, or respond to a promotion.
• Automatically as you use the Platform, through cookies, server logs, and similar tracking technologies that record your interactions with the website.
• From third-party payment providers such as Touch 'n Go eWallet, DuitNow/FPX, and banking partners, when you initiate a financial transaction. nv9891 receives only the data necessary to process and reconcile the transaction.
• From identity verification providers during the KYC process, when we engage an authorised third party to verify the documents you submit.
• From fraud prevention and AML screening services, where nv9891 uses legitimate third-party tools to screen for financial crime risk.

nv9891 processes your personal data for the following purposes:

nv9891 does not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or establishing a new lawful basis for processing.

nv9891 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to perform the contract between you and nv9891 — for example, to register your account, process your deposits and withdrawals, and provide gaming services.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering (AML) regulations, age verification obligations, and financial reporting requirements.
• Legitimate interests: Processing is necessary for nv9891's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security, and responsible gambling monitoring.
• Consent: Where nv9891 relies on your consent — for example, to send you promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

nv9891 does not sell your personal data. We share your information only in the following limited and controlled circumstances:

Transaction data is shared with Malaysian payment service providers — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow/FPX, and banking partners such as Maybank, CIMB, Public Bank, and Hong Leong Bank — to the extent necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations and may not use your data for any other purpose.

During the KYC process, nv9891 may share your identity documents and personal details with authorised third-party identity verification providers for the sole purpose of verifying your identity and age. These processors are contractually bound to handle your data securely and confidentially.

nv9891 may disclose your personal data to competent regulatory authorities or law enforcement agencies where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

nv9891 uses third-party technology providers for functions such as cloud hosting, customer support tooling, and analytics. These providers act as data processors under contract and may process your data only for the purposes we specify. They are prohibited from using your data for their own commercial purposes.

nv9891 uses cookies and similar technologies on the Platform to provide functionality, remember your preferences, and understand how members use our services. The following types of cookies are used:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit. They cannot be disabled without preventing core platform features from working.
• Functional cookies: Remember your preferences, such as language settings and last-viewed game category. These improve your experience but are not strictly required for core functionality.
• Analytics cookies: Collect anonymised information about how visitors use the Platform — such as which pages are visited most frequently and how members navigate the site. This data is used to improve the platform and is not linked to your individual identity.
• Security cookies: Support fraud detection and platform integrity functions, such as detecting unusual login patterns or multiple account registration attempts from the same device.

You may configure your browser to refuse some or all cookies, or to alert you when cookies are set. Please note that disabling cookies may affect the functionality of the nv9891 Platform, including your ability to log in and use certain features. Most modern browsers on iOS and Android — commonly used by Malaysian players — provide cookie management options in their settings menus.

nv9891 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, to meet AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years in accordance with financial services regulatory requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last communication, for dispute resolution and audit purposes.
• Cookie and analytics data: Retained in anonymised or aggregated form for up to two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

As a registered member of nv9891, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our data protection team via Live Chat or at the email address listed in Section 15.

The nv9891 Platform is strictly intended for adults aged 21 years and above. nv9891 does not knowingly collect, process, or retain personal data from any person under the age of 21. Registration by persons under 21 is expressly prohibited under our Terms & Conditions.

Where nv9891 becomes aware — through our age verification processes, KYC checks, or any other means — that personal data belonging to a person under the age of 21 has been collected, we will take immediate steps to delete that data and close the associated account. Any activity carried out on an under-age account, including any winnings, will be voided.

nv9891 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest within our databases.
• Role-based access controls limiting data access to authorised personnel with a legitimate need.
• Regular penetration testing and vulnerability assessments of our platform and infrastructure.
• Multi-factor authentication requirements for administrative access to systems handling personal data.
• Contractual data protection obligations imposed on all third-party processors who handle member data on our behalf.
• A documented incident response plan for managing potential data breaches, including member notification procedures.

While nv9891 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a responsibility to protect your own account by keeping your login credentials confidential, using a strong unique password, and not sharing account access with others.

nv9891 primarily processes and stores member data within secure data infrastructure. In some cases, third-party technology providers or service partners used by nv9891 may process data in jurisdictions outside Malaysia. Where such transfers occur, nv9891 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements containing equivalent data protection obligations.
• Transfer only to jurisdictions or service providers that offer an adequate level of data protection.
• Strict limitations on the purposes for which transferred data may be used.

By using the nv9891 Platform and providing your personal data, you acknowledge and consent to the potential transfer of your data as described in this section, subject always to the safeguards outlined above.

nv9891 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Where practicable, notify registered members of significant changes via their registered email address or through an in-platform notification.

Your continued use of the nv9891 Platform following the posting of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed of how we protect your information.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a privacy-related complaint, please contact the nv9891 data protection team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the nv9891 Platform — the fastest way to reach our team for privacy-related queries.
• WhatsApp: Privacy and data support is available in English, Bahasa Melayu, and Mandarin (中文) for Malaysian players across KL, Penang, Johor Bahru, and nationwide.
• Email: [email protected] — please allow up to 2 business days for a response. For data rights requests, please include "Data Rights Request" in your subject line along with your registered username.

All privacy and data rights requests will be acknowledged within 2 business days and resolved within 14 business days where technically and legally feasible. For matters relating to responsible gambling data tools, including self-exclusion records, please visit our Responsible Gambling page for further guidance.